Free shipping from 45€
Contact us on 0800 123 4567 or info@joyn.com

Refund & Returns Policy

RETURN TERMS & CONDITIONS

  • Items must not have been worn, washed or altered in any way, and must not show any signs of wear. Must be in perfect condition.
  • Items must be returned with all original labels and tags still attached, packaging and other accessories (bags, cases, papers, etc…) received with the order.
  • Jewelry must be returned with their original wrapping, case or box.
  • Returns sent at Io&Te expenses will be refused and sent back at sender’s charge.
  • Returns must be shipped within 14 (fourteen) days.

 

Damage/ Faulty/ Incorrect items

  • In the event of receiving defective or incorrect items, please contact us within 3 (three) calendar days providing photographic proofs showing defective/ incorrect items to obtain approval. If the return is authorized, Io&Te will arrange through email/ phone call how to proceed. Note that if the return is shipped on your own, Io&Te will refuse the shipping cost and items.
  • Furthermore, Io&Te does not assume any kind of responsibility for the shipment from you managed for the return and / or exchange to be made.
  • No exchanges are made in the products or in the period on sale.
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.